Corporate rating systems .......

this interesting read. glad worked myself now.

http://www.theverge.com/2015/10/28/...-on-demand-economy-uber-olive-garden#comments

i've worked several companies in past rating on survey percentage ratings, , under 95% considered bad @ 1 company, inevitable , unrealistic.

, management never wants hear unsatisfactory ratings being company problem rather individual worker problem.

although never worked uber or car service, article bases of emphasis on, can understand drivers going through.

seems direction companies fields headed. , although ratings , surveys nothing new, corporate starting take save own ass approach, , pinning on worker.

agree these comments below ....

quote

brucex20

@ same point aren’t company this. article misses not new problem, 1 new , put front because of uber. work large retail pharmacy , our stores rated on everything. customer ratings part of it, , don’t tell customer 5 stars or nothing. 4 star rating because "there 2 customers in line ahead of me" same 0 stars.
issue goes beyond uber , postmates, , contract employees, in every workplace, , it’s insane.

posted onoct 28, 2015 | 2:05 pmup reply


thegovier

agree. know gives 5 stars uber drivers sees 5 stars perfection. standard rating 4 stars (good, or better neutral). black , white yes/no response better , fairer, or perhaps yes/neutral/no? rating on level of perfection driver attains, or likelihood of returning service or recommending service based on ride provided? maybe needs explicit "should uber fire driver? yes/no" make obvious reason of rating.

posted onoct 28, 2015 | 2:19 pmup reply

jclardy

think nailed crux of problem – has own rating system. people know how companies @ these things, give 5 stars driver , 5 stars great driver. normal people, 5 stars best.

, gets trickier, supposed rate them based on how compared past drivers? or general scale of drivers? obeying traffic laws , having clean car worthy of 5 stars?

problem star rating given user has no context, companies try interpret having such. think can glean general trend if compare drivers in same areas still not going super useful.

posted onoct 28, 2015 | 3:54 pmup reply

t.h.

if offer 5 stars demand average ratings of 4.7, you’re not offering rating system giving customer choice in how badly can screw driver. why not reduce rating binary approve / disapprove choice , on same page?

click expand...

 

if customers give 5 star ratings, requiring rating in mid 4's fine. i've ever given 5's myself.

looks 2.3% of drivers fall below 4.6 anyway http://www.businessinsider.com/leak...s-driver-rating-system-works-2015-2?r=uk&ir=t

 

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